Time Warner needs to review their call center

In January we were scheduled to have our rates go up for cable, phone and internet. We called Time Warner to see if we could get a better rate for these services. We already had a better rate from Charter and AT&T for the services we needed. We talked to the call center and they said we could get a better rate and also get a $300.00 gift card (score!!). Well today we received the bill and no rate change (boo). After 30 minutes with Time Warner they have see where we talked to the rep we spoke to on the phone, but not where we actually agreed to the change and gift card. Boo Time Warner...bad service. Now we have to wait 7-10 days while they review the case.